Elite Series Streaming Update
Details of how we're making it up to you
Statement from the Tournament Director Todd Kelman:
I want to apologise to the fans that purchased the stream and were unable to logon from the start of the game. Simply put, we screwed up and although we scaled up the servers, we didn’t scale them up enough to account for the unprecedented viewing numbers we had last night.
Many viewers were able to watch the game on the Elite League TV platform, but others were not able to do so. We made the decision to put the game out free on YouTube so that everyone could at least see the game, but it was not the experience our fans paid for or expected.
As of 11:00am today, we have been assured by our service providers that the streaming platform issues are now rectified and can handle increased traffic for all games.
To make it up to our fans, here is what we are going to do:
Single game purchasers of last night’s Nottingham v Sheffield match will be given the Panthers v Steelers game on Friday 16 April at 7pm for free. If this game doesn’t fit your schedule, you can choose another game in the regular season for free.
Buyers of the Panthers 6x home and the Panthers/Steelers 12x game packages will be entitled to one other game in the regular season of their choice for free.
Buyers of the complete 24 game series package will be given one game of their choice from the Series Playoff Semi Final First Legs on Tuesday 27 April for free.
How to claim your free stream:
We need all customers claiming their free game to email us on firstname.lastname@example.org with the correct email address they used to login to their Elite League TV account and which game you would like to watch for free.
Thank you fans for all your continued support and we are confident that we can deliver a brilliant month of Elite Series Hockey.